Transforming People.Elevating Service.

Cinaple Consulting partners with hospitality and tourism businesses to build exceptional leaders, strengthen culture, and deliver world-class guest experiences.

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Who We Are

A consulting partner who cares about people and performance.

Cinaple Consulting is a Bali-based consultancy specializing in leadership development, culture transformation, and service excellence for the hospitality and tourism industry.

We specialize in practical, on-site consulting that creates measurable improvements across every level of the organization.

Learn More About Us
Our Expertise

Solutions that develop people and elevate guest experience.

Leadership Development

Empowering leaders to inspire, influence and drive performance.

Company Culture

Shaping positive cultures that engage teams and strengthen organizations.

Service Excellence

Elevating service standards to exceed guest expectations.

Behaviour Training

Building the right mindset and behaviours that create impact.

On-site Training

Hands-on, practical training designed for real-world hospitality environments.

Executive Coaching

One-on-one leadership coaching for senior managers and executives.

Our Services

The G.R.O.W. Pathways

Project G.R.O.W is the flagship program from Cinaple. Which tier best aligns with your current operational goals?

01Project GrowRISE
02Project GrowTHRIVE
03Project GrowPRIME
01

Project Grow: RISE

For properties building a strong baseline, managing seasonal ramp-ups, or developing emerging leaders.

This foundational tier moves beyond standard slide decks to establish dynamic, confident, and well-prepared frontline teams. We focus on high-impact onboarding and essential operational skills.

Key Offerings

  • Experiential Onboarding & Internships

    Gamified property tours, interactive icebreakers, and structured 6-month cross-exposure programs that develop future hoteliers.

  • “Hot Seat” Operational Drills

    Fast-paced, scenario-based training for Front-of-House staff to handle guest requests and minor complaints flawlessly under pressure.

  • The Emerging Leader Playbook

    Practical tools equipping first-time supervisors to confidently delegate, deliver feedback, and shift from peer to leader.

  • Engaging Compliance

    Non-academic, highly relevant workshops on workplace ethics, boundaries, and HR policies.

02

Project Grow: THRIVE

For established properties focused on reducing turnover, breaking down silos, and driving modern corporate responsibility.

This intermediate tier targets the heart of your operation: your culture. We build synergy across departments, empower your internal trainers, and align your team with meaningful ESG initiatives.

Key Offerings

  • Staff-Driven Sustainability Campaigns

    Interactive competitions and initiatives for Earth Day and World Environment Day to build genuine eco-awareness.

  • Back-of-House (BOH) Storytelling & Synergy

    Workshops designed to connect unseen talent with the Front-of-House, fostering deep mutual respect.

  • Train-the-Trainer Frameworks

    Equipping your internal department heads to design their own interactive, high-retention sessions.

  • Team Resilience & Empowerment

    Workshops focused on psychological safety, burnout prevention, and confident decision-making during peak occupancies.

03

Project Grow: PRIME

For elite luxury brands and 5-star properties demanding flawless execution, sophisticated analytics, and premium guest relations.

This is our elite consultancy tier. We partner with senior management to engineer proactive service strategies, ensure audit compliance, and deliver bespoke masterclasses for specialized departments.

Key Offerings

  • 5-Star Brand Standard Audits

    Rigorous, detail-oriented execution training aligned with international secret shopper criteria.

  • The Art of Anticipatory Service

    Shifting teams from reactive problem-solving to intuitive, proactive service for VIP and high-net-worth clientele.

  • Executive L&D Strategy

    High-level consulting to design annual training calendars with advanced analytics and measurable ROI.

  • Bespoke Masterclasses

    Deep-dive, specialized training tailored to specific high-end roles, from discreet butler protocols to culinary storytelling.

Our Approach

A proven pathway to transformation.

01

Discover

02

Assess

03

Design

04

Train

05

Coach

06

Measure

Industries We Serve

Tailored solutions for hospitality leaders.

Hotels

Luxury Resorts

Restaurants

Beach Clubs

Tourism Operators

Wellness Retreats

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HOSPITALITY & TOURISM CLIENTS PARTNERED

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YEARS OF COMBINED EXPERIENCE

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COUNTRIES IMPACTED ACROSS ASIA

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LEADERS & TEAM MEMBERS DEVELOPED

Our Team

The experts behind the transformation.

Ida Ayu Chris Kartika Sari, S.S., CMT

Learning and Development Manager, Hotel Indigo Bali Seminyak Beach

A highly accomplished Human Resources professional with extensive experience across the hospitality sector. She has held vital leadership roles, including Talent and Culture Manager at The Tribe by Accor and Human Resources Manager at Six Senses Hotels Resorts Spas.

Backed by a CPHR certification, CMT certification and a Cumlaude Bachelor's degree from Universitas Warmadewa, her core expertise encompasses employee training, learning and development, and corporate communication. Beyond her technical skills in talent management and recruitment, she is deeply passionate about mentoring young people, empowering them to cultivate open-mindedness, positive thinking, and lasting happiness. Driven by her personal motto, “do your best today like no tomorrow,” she brings dedicated, forward-thinking leadership to every team she supports.

Kinanthi Renaningtyas, S. Pd., M. Par., CMT

Cluster Learning and Development Manager, Hyatt Bali

A self-driven Human Resources and Learning & Development professional with extensive experience leading impactful training programs across the luxury hospitality sector, building upon a strong foundation of leadership roles at InterContinental Bali Resort, Belmond Hotel by LVMH, and Alila Hotels.

Holding a Master of Tourism in Business Tourism and a Bachelor’s degree in English Education, Kinanthi is deeply committed to operational excellence. She has top skills in LQA and Forbes Travel Guide, which are further bolstered by her active involvement and expertise in top-tier industry standards including ISO 22000 and Food Safety Management Systems, and ISO 9001. Her comprehensive credentials also feature notable certifications such as Certified Human Resources Manager and Certified Master Trainer. Additionally, she was recognized as an active guest speaker in some events held by colleges and universities. Passionate about cultural diversity and maintaining high user satisfaction, Kinanthi consistently leverages targeted learning initiatives to foster employee development and deliver exceptional workplace performance.

Client Stories

Impact that speaks for itself.

Sarah Jenkins

"Cinaple Consulting transformed our leadership team. Their approach is practical, insightful, and deeply rooted in real-world hospitality. We saw immediate improvements in guest satisfaction scores."

Sarah Jenkins

General Manager, Luxury Resort Bali

FAQ

Frequently asked questions.

Unlike generic corporate trainers, we are purely focused on the hospitality and tourism industry. We understand the reality of operating a property—from peak occupancies to demanding guests. Our on-site training bypasses heavy academic theories in favor of practical, hands-on, scenario-based learning designed specifically for hotels, luxury resorts, beach clubs, and restaurants.

Ready to elevate your people?

Partner with Cinaple Consulting to transform your leadership, engage your team, and deliver unforgettable service experiences.

Book a Discovery Call